At Multi-tvchannel, we are committed to providing high-quality, AI-powered creative services tailored to each client’s vision. Due to the nature of digital products and customized design work, we have set the following guidelines regarding refunds:
Eligibility for Refunds
You may be eligible for a refund if:
- You did not receive the final product within the agreed delivery timeframe.
- The delivered work is significantly different from the project brief or package you purchased.
- You contacted our support team within 7 days of receiving the final product and clearly outlined the issue.
- No significant revisions or modifications have been requested or completed based on the original work.
Non-Refundable Cases
Refunds will not be issued if:
- The project has been marked as “completed” by you or has been delivered and approved.
- You simply change your mind after the work has been started or delivered.
- The delay or issue was caused by a lack of communication or missed deadlines on your part.
- The service involved downloadable digital content or instant-access AI-generated assets (e.g., logos, mockups, templates).
- You purchased a service during a promotional or discounted period, unless otherwise specified.
Revisions Before Refund
We value your satisfaction and will always strive to make it right. Before issuing any refund, we offer:
- Up to 2 free revisions (unless stated otherwise in your package).
- A direct consultation to clarify feedback and expectations.
If we’re unable to meet your requirements after revisions, a partial or full refund may be considered depending on project scope and time invested.
Refund Process
- Refund requests must be submitted in writing via louziidana@gmail.com.
- Approved refunds will be processed to the original payment method within 5–10 business days.
- Partial refunds may be offered if the service was partially completed or consumed.
📧 Email: louziidana@gmail.com
📱 WhatsApp / Phone: +212 671 91 35 84
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